Effective Date: June 1, 2026
Website: SimoneRx.com
Company: SimoneRx LLC
Contact Email: privacy@simonerx.com[Insert Privacy Email]
Phone: 1-866-551-6979
Mailing Address: 1617 Madison Lane Southeast, Conyers, GA 30013
SimoneRx respects the privacy of every person who visits our website, submits an intake form, communicates with our team, or uses our prescription refill and telehealth-related services.
Because our services may involve personal information, medication history, medical questions, payment details, text messaging, and communications with licensed healthcare professionals, we take privacy seriously. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have.
This policy is intended to cover:
This policy does not replace medical advice, provider-specific consents, pharmacy policies, or any separate terms and conditions that may apply to your care.
Some information you provide to SimoneRx may be considered protected health information, often called PHI, under the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA.
PHI may include information such as:
To the extent SimoneRx, its affiliated providers, contracted providers, or service partners are subject to HIPAA or other applicable health privacy laws, SimoneRx will use and protect your health information consistent with those laws.
SimoneRx may collect the following categories of information.
This may include:
To evaluate whether a refill request may be appropriate, we may collect:
If payment is required, we may collect or process payment-related information through a third-party payment processor. SimoneRx does not intend to store your full credit card number on its own systems unless specifically disclosed.
Payment information may include:
When you visit SimoneRx.com, we may collect limited technical information such as:
Where website activity is connected to a healthcare request, intake form, patient account, or refill service, that information may receive additional privacy protection.
We may collect information from:
SimoneRx may use your information to:
SimoneRx does not sell your protected health information.
We may share information only as needed for legitimate business, healthcare, operational, or legal purposes, including with:
We may share your intake details, prescription information, medical history, and related health information with licensed providers involved in reviewing or supporting your refill request.
If a prescription or refill is approved by a licensed provider, information may be shared with the pharmacy you select or another pharmacy involved in fulfilling the prescription.
We may use trusted vendors for website hosting, secure forms, CRM, email, SMS, telehealth workflows, payment processing, cloud storage, analytics, scheduling, security, and customer support.
When required, we will seek appropriate agreements with vendors that handle protected health information.
Payment information may be shared with third-party payment processors to process transactions, refunds, disputes, chargebacks, and fraud prevention.
We may disclose information when required or permitted by law, including to:
If we believe there is a serious threat to your health, safety, or the health or safety of another person, we may use or disclose information as permitted by law.
Where HIPAA applies, SimoneRx and participating providers may use or disclose protected health information for the following purposes.
We may use or share your health information to evaluate your refill request, support clinical decision-making, communicate with pharmacies, or coordinate with healthcare professionals involved in your care.
We may use or share information to process payment, confirm service charges, issue receipts, manage refunds, or support billing-related questions.
We may use information to operate and improve our services, maintain records, conduct quality review, train staff, manage technology systems, support compliance, and improve patient experience.
We may disclose information when federal, state, or local law requires it.
We may share information for public health activities, adverse event reporting, medication safety, suspected abuse or neglect reporting, or to prevent a serious threat to health or safety.
We may disclose information in response to valid legal processes, court orders, subpoenas, audits, investigations, or oversight activities, as permitted by law.
Depending on applicable law, you may have the right to:
You may ask to inspect or receive a copy of certain health information maintained about you.
You may ask us to correct health information that you believe is inaccurate or incomplete.
You may ask us to contact you in a certain way or at a certain location, such as by email instead of phone, when reasonable.
You may ask us to limit certain uses or disclosures of your health information. We may not be required to agree to every request, but we will review requests consistent with applicable law.
You may ask for a record of certain disclosures of your health information, where required by law.
You may request a paper or electronic copy of this Privacy Policy and Notice of Privacy Practices.
If another person has legal authority to act for you, such as under a healthcare power of attorney or guardianship, that person may exercise certain rights on your behalf.
You may contact SimoneRx if you believe your privacy rights have been violated. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. SimoneRx will not retaliate against you for filing a privacy complaint.
By providing your phone number or email address, you authorize SimoneRx to contact you about your request, account, intake, payment status, refill status, eligibility questions, appointment reminders, provider communications, customer support, or other service-related matters.
Text messages and emails may include limited health-related information. While we take reasonable steps to protect communications, standard SMS and email may not always be fully secure. Please avoid sending sensitive medical details through unsecured channels unless instructed through an approved secure process.
You may opt out of promotional text messages by replying STOP where supported. You may unsubscribe from marketing emails by using the unsubscribe link in the email. Even if you opt out of marketing messages, SimoneRx may still send important service-related, transactional, account, legal, or healthcare-related communications.
SimoneRx is not an emergency service. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
SimoneRx.com may use cookies, pixels, analytics tools, or similar technologies to help operate the website, measure website performance, understand visitor activity, improve user experience, and support advertising or outreach where permitted.
We may use these tools to understand:
We do not intend to use tracking tools to disclose protected health information for advertising purposes without appropriate permission, safeguards, or legal basis. We may disable, limit, or restrict analytics or advertising tools on pages where sensitive health information is collected.
You can control cookies through your browser settings. If you disable cookies, some website features may not function properly.
SimoneRx may use contact information to send educational content, service updates, or marketing messages where permitted by law.
We will not use or disclose your protected health information for marketing in a way that requires written authorization unless we have obtained that authorization.
We do not sell protected health information.
If SimoneRx uses advertising platforms, retargeting tools, or marketing analytics, we will seek to do so in a way that is consistent with applicable healthcare privacy laws and our stated privacy commitments.
Payment information is used to process purchases, memberships, consultations, refill-related service fees, or other approved charges.
Payment processors may collect and store payment details according to their own privacy and security practices. SimoneRx may receive limited transaction details, such as payment confirmation, transaction amount, payment status, refund status, and billing contact information.
SimoneRx uses reasonable administrative, technical, and physical safeguards designed to protect personal information and health information from unauthorized access, disclosure, alteration, or destruction.
These safeguards may include:
No website, platform, email system, SMS system, or internet-connected service can be guaranteed to be completely secure. You are responsible for using strong passwords, protecting your device, and notifying us if you believe your information has been compromised.
SimoneRx retains personal information and health-related information for as long as reasonably necessary to:
When information is no longer needed, SimoneRx may delete, archive, de-identify, or securely retain it as permitted by law.
SimoneRx services are not intended for children under 18 unless specifically permitted through a legally authorized parent, guardian, or healthcare process.
We do not knowingly collect personal information from children without appropriate consent. If you believe a minor has submitted information improperly, please contact us so we can review and take appropriate action.
Depending on where you live, state privacy laws may provide additional rights regarding your personal information, such as the right to request access, correction, deletion, portability, or limits on certain sharing.
These rights may not apply to all information, especially information regulated by HIPAA, medical record laws, or other healthcare-specific requirements.
To submit a privacy request, contact us using the information at the bottom of this policy. We may need to verify your identity before responding.
SimoneRx is intended for users located in the United States. If you access SimoneRx.com from outside the United States, you understand that your information may be collected, processed, and stored in the United States, where privacy laws may differ from those in your location.
SimoneRx.com may link to third-party websites, pharmacies, payment processors, telehealth tools, forms, scheduling tools, or other services.
This Privacy Policy does not control the privacy practices of third parties that are not acting on behalf of SimoneRx. You should review the privacy policies of any third-party websites or platforms you use.
SimoneRx may update this Privacy Policy from time to time. When we make changes, we will update the effective date above and post the revised version on SimoneRx.com.
If required by law, we may provide additional notice of material changes.
Your continued use of SimoneRx.com or SimoneRx services after the updated policy is posted means you acknowledge the updated policy.
If you have questions about this Privacy Policy, your personal information, your health information, or your privacy rights, please contact:
SimoneRx LLC
Privacy Contact: Compliance Department
Email: compliance@simonerx.com
Phone: 1-866-551-6979
Mailing Address: 1617 Madison Lane Southeast, Conyers, GA 30013
Copyright © 2026 Simone RX. All Rights Reserved.
